The 2018 Annual Elite Support CIC summit was attended by 274 Continuous Improvement Coordinators from across the country including members of the GTC Dealer Family.
Orlando, FL, February 2018 – The CIC Summit theme for 2018 was “All In” with regards to dealership service departments focusing on providing 2 hour Express Assessment as well as 72 hour throughput. Elite Support certified dealerships have also been challenged with developing better internal communication between all departments in effort to facilitate the 2 hour Express Assessment and 72 hour throughput goals. Timely, efficient service and decreased customer downtime, is the goal of both initiatives.
CIC members submit continuous improvement (CI) events each year before the summit and this year the GTC Dealer Family team put forth two events which made the final rounds of voting. CI events focus on all aspects of customer service such as shop efficiency, parts availability, customer amenities, etc. The goal is to improve the customer experience by shortening the customer’s stay and making their time at the dealership as comfortable as possible.
“The CIC Summit is an inspiring and encouraging event,” said Jerrad Avery, Region Operations Director. “It’s an opportunity for dealers to interact with one another, partner with our Original Equipment Manufacturer, share best practices and our passion about being the best heavy duty truck network in North America, committed to providing a world class customer experience.”
The GTC Dealer Family is proud of our CICs and our partnership with the Elite Support program. Focus on continuous improvement drives better results for both the customer and the dealership and the dedication of the GTC Dealer Family CIC group is unparalleled. Visit a local Freightliner Northwest, Western Star Northwest, or Freightliner of Hawaii to experience the Elite Support level of customer service.
