Category: Service

Service Department Enhancements in Coburg and Medford Oregon
February 25, 2020 No Responses

Service Department Enhancements in Coburg and Medford Oregon

Coburg and Medford, Ore. Service Departments are moving forward with the single point of contact model for customers originally initiated at the Pacific and Spokane, Wash. branches. The changes create better workflow and both customer and employee satisfaction...
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FNW Spokane Service Department Enhancements
November 27, 2019 No Responses

FNW Spokane Service Department Enhancements

The Spokane, WA Service Department is moving forward with the single point of contact model for customers originally initiated at the Pacific, WA branch. The changes create better workflow and both customer and employee satisfaction.
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Elite Support Recertifications Complete for 2019
September 27, 2019 No Responses

Elite Support Recertifications Complete for 2019

The GTC Dealer Family has completed the Elite Support recertification process at all previously certified branches throughout the Pacific Northwest.
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Freightliner Northwest Pacific Service Department Enhancements
May 16, 2019 No Responses

Freightliner Northwest Pacific Service Department Enhancements

The Pacific, WA Service Department considered customer and internal feedback in the decision to move forward with a structure supporting a single point of contact model for customers, effective June 2019. The changes will create better workflow and both custom...
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Freightliner Northwest Announces New Service Manager in Pacific, WA
April 9, 2019 No Responses

Freightliner Northwest Announces New Service Manager in Pacific, WA

Long-term Pacific, WA service manager, Terry French has announced his retirement. Conrad Eubanks has begun transitioning into the new role.
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FNW Pacific Completes Service Communication CI Event
March 13, 2019 No Responses

FNW Pacific Completes Service Communication CI Event

With the help of constructive customer feedback, FNW-Pacific lead a communication focus group with key service department stakeholders, to identify and implement processes improvements to better serve customers. For Immediate Release March 13th, 2019 – Pacif...
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Freightliner Northwest Hosts DTNA – A Day in the Life Field Experience
February 28, 2019 No Responses

Freightliner Northwest Hosts DTNA – A Day in the Life Field Experience

Members of the DTNA learning and development team visited fleet and dealership partners in effort to better understand their unique business needs.
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Elite Support Wins at DTNA TOS Award Ceremony
November 2, 2018 No Responses

Elite Support Wins at DTNA TOS Award Ceremony

Daimler Trucks North America (DTNA) hosted the annual Truck Operating System (TOS) awards ceremony in Portland, OR on October 3rd, 2018.
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Freightliner Northwest Attends DTNA Service Performance Development
June 18, 2018 No Responses

Freightliner Northwest Attends DTNA Service Performance Development

Several members of the FNW service teams recently traveled to Daimler Trucks North America headquarters in Portland, OR to participate in role specific training focused on improving the customer experience.
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FNW Employees Complete Elite Support Boot Camp
April 16, 2018 No Responses

FNW Employees Complete Elite Support Boot Camp

Freightliner Northwest is working hard to achieve Elite Support certification in Yakima, WA and Redmond, OR.
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